To aide in the professional excellence of the company, by sharing my personal skills and talents.

Bluehost.com
Billing Specialist
Provo, UT
June2011 – December 2011
Duties:

• Assist in purchases and refunds when needed for webhosting or additional web features
• Change primary domain names on websites
• Renew web hosting accounts
• Assist multiple customers at the same time over chat with billing issues
• Assist customers with their billing related concerns over the phone, via live chat or email
• Change email address/ update billing profile information
• Assist customers in familiarizing themselves with the control panel
• Provide excellent customer service and problem solving

Lindon Care and Training Center
Office Manager/Admin Support
Lindon, UT
January 2011 – July 2011
Duties:

• Filing as needed for administration
• Update policy and procedure manuals
• Assist with data switch-over monthly
• Set up, prepare for meetings/ training, make copies and clean up after meetings
• Facility (staff) newsletter monthly
• Maintenance request, assignment, and tracking
• Typing and word processing as needed
• Data entry
• Sending and receiving faxes for the company
• Greeting visitors and taking applications
• Processing applications, set up initial and second interviews, background screening and hiring
• Answer phone and direct calls when requested
• Send out company correspondence
• Post office and mailings daily
• Shopping for office supplies
• Assistant to administrator and administrative manager
• Managing the monthly budget ledger, coding out where purchases are billed to

Frontline Tactical Action Games
Executive Assistant/Admin Support
Orem, UT
August 2010 – August 2011
Duties:

• Payroll
• Client communication and scheduling
• Scheduling for staff
• Customer service
• Offsite Promoting for events and the company
• Delegating and decision making
• Hiring
• Human Resources
• Purchase Orders and Invoices

Dillards (Origins)
Counter Manager
Sandy, UT
April 2010 – September 2010
Duties:

• Clean and organize as needed
• Assuring proper care and maintenance of inventory
• Providing excellent customer service and sales skills
• Meeting SPH goal daily
• Booking appointments
• Recording daily sales goal and % to goal
• Training staff in new product
• Planning cosmetic events and contacting customers to confirm appointments
• Reviewing numbers and reporting to account executive
• Maintaining client information in CAD (Clientele at Dillards) system.

Macy’s (Origins)
Counter Manager
Simi Valley, CA
September 2009 – April 2010
Duties:

• Pulled numbers weekly to review in counter manager meetings
• Calculated goals based upon counter hourly and guide hourly.
• Coached other origin's staff on their sales goals and helped role play.
• Did stock request forms twice a week
• Over schematic and proper training of overall Bay appearance and functions
• Sales
• Doing mini facials and makeup
• Booking appointments
• Providing great customer service and following up with all clients

Provo Care Center
Therapeutic Recreation Technician/Recreation Manager
Provo, UT
January 2007 – May 2009
Duties:

• Maintained departmental budgets and coordinated individual’s funds.
• Served on the administration, helped with meeting minutes, and served on inter disciplinary team
• Advocated for individuals
• Did schedules for staff
• Typed up goals and planed objectives for individual's success.
• Implemented and planned monthly group therapeutic recreation activities and outings.
• Requested and maintained care and storage of all recreation supplies and equipment.
• Supervised assigned staff and provided ongoing training and support to staff.
• Monitored progress of all individuals on therapeutic programs. Revised goals as needed.
• Coordinated and promoted volunteer work and activities to promote community involvement and     inclusion.
• Ran programs and helped clients learn new skills

Seaside Laundry and Tanning
Training Consultant / Assistant Manager
Provo, UT
2003 – 2006
Duties:

• Consulted individuals in proper methods of tanning.
• Customer Service, and sales
• Supervised tanning consultants, employee schedules
• Responsible for money and funds, accounting information, and deposits to bank.
• Responsible for tanning equipment and proper care and maintenance of all machines and inventory.

Aloha Catering
Professional Hula Dancer/Entertainer/Caterer
Provo, UT
1998 – 2006
Duties:

• Dancer. Coordinate show and provide entertainment to population served
• Serve food to individuals
• Promote the company through social networking after the show.
• Provide quality service and entertainment.

• Therapeutic Recreation Technician
• CPR
• Food handlers
• First Aid
• Non-Violent Crisis Intervention
• Business and Administrative Communication

• Salt Lake Community College
  Therapeutic Recreation Technicians Certification
  June 2007
• General Equivalency Diploma
  January 2007

• I enjoy working with people and find that it is very easy for me to engage in conversation. I am known for my great customer service skills and assuring that all clients, and customers leave happy.
• I have excellent phone skills and computer skills. Type 70 WPM.
• I am fascinated in learning all that I can in all areas of customer service.
• I am a very friendly outgoing individual who is very professional and a fast learner. I am a “Go Getter” that is always up for new tasks and adventures.  If there is anything that I do not know how to do, I will immediately learn it and master it.
• I plan and structure out my days so that I know I am utilizing every minute of the day to the upmost. I make sure that all tasks that need to be completed are done before I leave each day. I keep my work areas extremely clean and organized and find that it helps me stay on task and accomplish my projects in a timely manner. 
• I believe that teamwork is the key to success, and thoroughly enjoy being a part of a team.